About our services and products

Frequently asked questions about GPS

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Here you will find the most important questions & answers about our services and products. If you can’t find the answers, please contact us so that we can help you.
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GPS-FAQ – General

Please find below several answers to frequently asked questions. If you have questions about how to use our software, please check the online help of the software first. If you do not find what you are looking for, please contact our support.

What is GPS?

GPS is the abbreviation for Global Positioning System. Information is sent from satellites to the earth. Based on this information, devices with a GPS receiver can determine a position. This is usually accurate to within a few metres. All our tracking devices have an integrated GPS receiver. Even a commercially available “navigation device” has a GPS receiver, but in common parlance it is incorrectly referred to only as GPS.

How accurate is the tracking position of a GPS device?

All of our GPS tracking devices have modern GPS receivers that usually determine the position to within a few metres.

They use not only the GPS satellites but also GLONASS and BEIDU. This means that they are no longer pure GPS devices and should actually be called GPS-GLONASS-BEIDU devices.

Do the GPS devices also send abroad?

In principle, yes. The devices have a SIM card which sends the data to our servers via mobile phone networks. Depending on the tariff, all EU countries and Zone 1 countries are included by default. However, roaming can be blocked at the customer’s request, in which case the devices do not transmit data.

GPS and law

We have another collection of answers on the subject of GPS and the law.

Any questions?

Our advisors are always at your disposal! Contact us:

Telephone hotline for Austria: +43/(0)1/9971005 (Mon-Fri 9.00 -17.00h)

Telephone hotline for Germany: +49 8654 608 800 (Mon-Fri 9.00 -17.00h)

Telephone hotline for Italy: +39 02 6773 9175 (Mon-Fri 9.00 -17.00h)

Telephone hotline for Spain: +34 917373420 (Mon-Fri 9.00 -18.00h)

E-Mail to office@infostars.at or use our → contact form